FAQ ON TELE CONSULTATION

1. What is tele consultation?
Tele consultation is consultation with a doctor/dietician through telephone.

2. Why tele consultation is beneficial through G1 app?
Here you can book an appointment & have consultation through phone from the convenience of your home.

3. What is the process to use tele consultation on G1 app?
Click on tele consult icon.
Click “Book Now” for booking tele consultant appointment.
Select patient.
Select type of consultation.
Select symptoms & click “Proceed”
Select convenient language from given choices
Select date & time of tele consultant call
Verify submitted details
Click “Book Now” for payment
Post payment you will get a confirmation SMS , notification & email.

4. What is the fee for one session?
As G1 provides multiple tele consulting options therefore fee varies based on the doctor and the specialty.

5. How long does the consultation take?
As G1 provides multiple tele consulting options therefore time of session varies & It is based on specialty of consultation. The minimum consultation time for one session is 10 minutes.

6. Will customer get a call over phone or will the customer needs to make a call on appointment timing ?
The doctor will call the customer at the appointed time.

7. How long do I need to wait for call?
The doctor will give you call within 10 minutes of fixed date & time.

8. What is ‘Lab tests & reports’?
It is a facility that enables you to provide test samples to laboratory personnel and collect test samples from your doorstep at your preferred time.

9. How will the sample be collected for testing and how will the report be shared by this ‘Lab Test and Report’ facility?
Click on the respective icon & select the Diagnostic test you want to conduct.
Confirm the member name & update address or select preferred address.
Select test sample pickup date & timing & Select ‘Book now’
You will receive a call on the given mobile number one day before the date of sample collection.
Kindly confirm your address, preferred timing, availability & name of test over call with lab technician
The technician will come & collect the sample for test.
The technician will come & collect the sample for test. Please hand him over the service fee of test in cash.
An SMS will be received on your mobile number as a confirmation of sample collection and cash payment
The respective report will be emailed within forty eight hours after sample collection on the registered email id & also will be updated on G1 app

10. What is the procedure to cancel & change the booking & its details?
You can inform technician about changes, when he/she calls you for confirming the appointment.

11. Which are our partners in lab test & its reports?
Thyrocare Labs

12. Can I get lab test report from other diagnostic center?
As of now we are exclusively tied up with Thyrocare.

13. How much time does it take to receive test reports?
You will receive the report within 48 hrs after sample collection.

14. Which medium will be used for sharing test report?
The respective report will be emailed within forty eight hours after sample collection on the registered email id & also will be updated on G1 app

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